What is your current production time?

Our current production time is 1-2 business days *BEFORE* shipping. All pieces are HANDMADE TO ORDER. Please note that Saturdays and Sundays are not considered business days when you calculate the estimated ship date.


What are your domestic shipping options?

Shipping time is in addition to the production time (currently 1-2 business days) for each piece. 
❤ Within the US, most packages shipped with USPS first mail class get delivered in 3 to 7 days. However, the time frame is not guaranteed by USPS and packages could get delayed especially during the busy holiday season. 
❤ Orders with the "Priority Shipping" will be shipped out within the standard production time frame listed in the shop announcement with Priority Shipping. Priority shipping is an estimated 2-3 business day delivery (Sundays not included), but please note that USPS does not guarantee the delivery within this time frame and packages could get delayed especially during the busy holiday season.


What is your refund policy?

Please review the item description and product pictures carefully before placing an order to make sure the finished product will meet your expectations. If something is unclear in the item description and you would like more information please contact us prior to ordering. 
★ If we made a mistake on the order or you received a defective piece we will gladly fix it at no charge to you.
★ Personalized hand stamped initial and name jewelry pieces are NOT eligible for a refund as they are hand stamped to order. 
★ Multiple item orders are NOT eligible for a refund.
★ All orders eligible for return will incur a 15% restocking fee for materials that cannot be reused. Shipping charges are non-refundable.


What are your chain length recommendations?

Our available chain sizes are as follows:
16" girls average or short adult
18" standard adult

★The items in our shop are not intended for small children under 6 years old as they may be a potential choking hazard. Never leave a child under 6 years old unattended or unsupervised while wearing any jewelry product. Do not allow children to chew or play with jewelry pieces or put them in their mouths as they can easily choke on small pieces.★